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Utility Notice

Utility Notice Information

Why have things changed with my Utility bill? 

The Utility Notice has undergone some changes over the past few years. These changes were done for the following reasons:

  • To provide separate and clear property tax and utility notices
  • The fixed fees were established to ensure that funds for the City’s aging water and sewer capital infrastructure will be available when needed
  • Ensure that the operating costs of the water and sewer systems are covered by the water consumption charge and sewer user fee

Below is an illustration of the changes and the effects on the average home in Armstrong.

Water, sewer, and garbage (where applicable) are now billed on the Utility Notice. 

Utility Policy 2-200-33

Quarterly Utility Notices are mailed out the month following the end of the quarter and are due 30 days from date of invoice. If you have not received an invoice by the end of the month following, please contact City Hall. All Commercial properties are billed quarterly. Only residential properties with a remote reading device (MXU or SmartPoint) installed are billed quarterly.

Quarter Period Dates Mailed Out Due By
1st Quarter January 1 - March 31 Mid April Mid May
2nd Quarter April 1 - June 30 Mid July Mid August
3rd Quarter July 1 - September 30 Mid October Mid November
4th Quarter October 1 - December 31 Mid January Mid February

 

Semi Annual Notices are mailed out the month following the end of the period and are due 30 days from date of invoice. If you have not received an invoice by the end of the month following, please contact City Hall. All residential properties with only a black touchpad installed on the side of their house or pit are billed semi-annually. 

Period Period Dates Mailed Out Due By
Summer April 1 - September 30 Mid to End October End November
Winter October 1 - March 31 Mid to End April End May

 

Important City Information:

Information printed on the back page of the Notices Insert Included in the Envelope
Summer 2019 October 2019
Third Quarter 2019  
Second Quarter 2019  
Winter 2018/2019  
First Quarter 2019  
Fourth Quarter 2018  

Paperless Billing Now Available for all accounts! Sign up here

Utility Pre-payment program

The Utility Pre-Payment Program is a convenient method to pay your City of Armstrong utility bill.  To sign up for the program, simply click on the form below to download it.  Fill it in and select the amount you want withdrawn from your bank account.  If you are not sure how much to set your payment for, we would be happy to help you with that at City Hall. Once signed up, on the first of each month, we will automatically withdraw that amount from your bank account.  When you get your utility invoice, you will see the total amount of new charges less any pre-payments you have made. Payments will continue until you instruct City Hall, in writing, to change the amount, cancel the payment or change the bank account. Plans are not automatically canceled with the sale of a property.

 
Utility Pre-Payment Form - complete online and print, or print and manually complete, sign, email (info@cityofarmstrong.bc.ca) with applicable banking information, or drop off at City Hall.

Not signed up for the pre-payment program? Payments can also be made at City Hall (cash/cheque/Interac), 3570 Bridge Street, at your bank in person or online (please allow 3-5 business days for your bank to process the payment), or by mail PO Box 40, Armstrong, BC, V0E 1B0. 

Didn't the Utility bill just used to be my water bill? 

In early 2018 Council made the decision to have all charges for the water and sewer services appear in one place; on the utility invoice. Previously, water consumption and a small fixed fee appeared on the water invoice and a water parcel tax, a sewer parcel tax and a sewer user fee appeared on the property tax invoice. Council received the Master Sewer Plan (2014) and the Water Master Plan (2017) which outline various required changes, upgrades and recommended improvements that need to be completed on our water and sewer systems. Council hosted two open house sessions in the spring of 2018 to review these upcoming changes with residents and business owners. To review the presentation, handouts and Frequently Asked Questions from those open houses click on the images below: 

           
 Open House Presentation           Hand outs                      Frequently Asked Questions

Charges related to garbage collection will also move to the utility invoice in 2019. There are no changes to the rates for the garbage service. 

If you have further questions about your utility invoice please contact us at City Hall | 250-546-3023 | 3570 Bridge Street